In 1993 an opportunity was presented to Bill and Pam to open a store at Pacific Fair. It was about this time that Nicole graduated from St Hilda's school. With her passion for gemstones and her natural flair for design, Nicole certainly was a certainty to work amongst beautiful jewellery. She started working in the business at age 5, where she would answer the telephone, and as a young teenager, she worked weekends and holidays in the stores where people were impressed with her knowledge and sales ability.
Upon graduating from school, Nicole joined her parents full time in running the Pacific Fair Store which opened in May 1994. Not long after the store opened, Nicole completed a Diploma of Gemmology and is a fully qualified and registered Gemmologist and Valuer.